Contact
Email us and a person answers within one business day
We run on email. It gives us a written record of your order, which means we can usually sort something out in a single reply rather than three.
How to reach us
Email: info@ferzalon.com
Replies go out within one business day, Monday to Friday. Anything that arrives at a weekend or on a public holiday is answered on the next business day.
Include your order number if you have one, and a photograph if the question is about the condition of a piece — that is usually all we need.
What we can help with
Orders and delivery
Where a parcel is, changing an address before dispatch, a tracking number that has not moved, or a delivery that shows as arrived but has not.
Damage and returns
Something broken in transit, a piece you have changed your mind about within 30 days, or a refund you are waiting on.
The products
Exact dimensions, dishwasher and microwave suitability, what a glaze looks like in daylight, when a sold-out design is next being fired, and wholesale enquiries.
Who we are
Ferzalon is a trading name of ULIKE E-COMMERCE CO., LIMITED, a company registered in the Hong Kong Special Administrative Region.
Registered office:
Unit 903, 9/F, Cameron Commercial Centre
458–468 Hennessy Road
Causeway Bay
Hong Kong SAR
That address is an office, not a shop and not a returns address — please do not send parcels there. If you need to return something, email us first and we will send you the right address and instructions.